SRE Foundations
Service blueprints, SLOs, and runbooks guided by production data.
Always-On Reliability
Comprehensive IT Managed Services
At SuperBotics MultiTech, we understand that businesses require more than just technology—they need reliable, secure, and efficient IT systems that empower growth and innovation. Since our inception in 2012, we've been providing end-to-end IT managed services that ensure your infrastructure is optimized, secure, and aligned with your business objectives.
Operate business critical platforms with proactive observability and automation.
- SRE-led runbooks aligned to your SLAs and compliance posture
- Unified monitoring fabric with predictive alerting
- Improvement backlog executed through quarterly optimization sprints
Delivery Signals
- Uptime delivered
- 99.98%
- Critical response
- 15min
- Noise reduction
- 40%
Engagement Rhythm
Quarterly value reviews, shared scorecards, and co-located ceremonies keep teams aligned on measurable outcomes.
Run-State Excellence
Reliability engineering, observability, and service management to keep platforms performant.
Observability Fabric
Unified logs, metrics, and traces with AIOps to highlight anomalies.
Service Desk & Governance
ITSM workflows integrated with DevOps pipelines and stakeholder reporting.
What this unlocks
- Predictable service levels backed by automation
- Shared dashboards for business and IT stakeholders
- Continuous improvement backlog tied to KPI gains
Measurable outcomes
- Higher platform availability
- Reduced operational toil
- Clearer alignment between business and IT
Operate, Observe, Optimise
SRE-led operations to provide predictability, observability, and continual improvement.
Step 01 Month 1
Stabilise & Transfer
Knowledge capture, service catalogue creation, and SLO baseline.
Step 02 Month 2
Automate & Instrument
Observability rollout, toil reduction, and incident automation.
Step 03 Quarterly
Improve & Report
Quarterly reviews, executive scorecards, and optimisation backlogs.
Step 04 Ongoing
Evolve & Innovate
Roadmap co-creation with business teams to unlock new capabilities.
Managed services catalogue
Mix and match modules or engage the full spectrum to keep critical platforms reliable.
24/7 monitoring & support
- Global NOC and SOC coverage
- Proactive alerting and incident response
- Runbooks and automation for faster recovery
- Executive reporting and service reviews
Cloud & infrastructure operations
- Cloud and hybrid environment management
- Container and Kubernetes operations
- Patch, backup, and lifecycle automation
- Capacity and performance optimisation
Network & security management
- Firewall, VPN, and zero-trust management
- Threat detection and vulnerability remediation
- Identity and access governance
- Compliance evidence and auditing support
Advisory & optimisation
- Technology roadmaps and architecture reviews
- Cost optimisation and FinOps disciplines
- Digital workplace enablement
- Innovation backlog and service evolution
Frequently asked questions
Find quick answers about our Comprehensive IT Managed Services engagements.
What environments do you manage?
We operate cloud, on-prem, and hybrid workloads across AWS, Azure, GCP, Kubernetes, and legacy estates.
How do you ensure uptime and performance?
SRE practices underpin our service: SLOs, observability, incident automation, and continuous improvement backlogs.
Can you integrate with our existing ITSM tools?
Yes. We integrate with ServiceNow, Jira, PagerDuty, Opsgenie, and your preferred collaboration tools for seamless workflows.
What support hours are included?
We provide 24/7 coverage for critical services with regional pods ensuring rapid response irrespective of timezone.
Need something more specific?
Connect with our experts
Partnership Invitation
Let's Build Something Great Together
Modernise platforms, accelerate product roadmaps, and deliver measurable impact with a partner that scales with you.
Fast Implementation
Dedicated pods accelerate complex rollouts with proven launch playbooks and integration expertise.
Enterprise Security
Compliance-first architecture, rigorous governance, and 24/7 monitoring keep your data safeguarded.
Flexible Engagements
Adaptable pricing and scaling models keep delivery aligned with evolving priorities.